This Privacy Policy applies between you, the User of this Application, and TEXTINTEL FZE, the owner and provider of this Application. TEXTINTEL FZE takes the privacy of your information very seriously. This Privacy Policy outlines how we collect, use, and protect your Data when you use our Call Recorder & Transcriber mobile application.
In this Privacy Policy, the following definitions apply:
Data - All information that you submit to TEXTINTEL FZE via the Application. This includes, where applicable, the definitions provided under Data Protection Laws.
Call Recordings - Audio recordings of phone calls made through the Application.
Transcriptions - Text conversions of recorded calls generated by the Application.
Data Protection Laws - Any applicable laws related to data processing, including but not limited to the General Data Protection Regulation (EU) 2016/679 (GDPR) and any national regulations.
TEXTINTEL FZE, we, or us - Refers to TEXTINTEL FZE, headquartered at: Starcamp Global, DWTC The Offices One, Office Number 01.03, UAE
User or you - Any third party accessing the Application who is not either: (i) Employed by TEXTINTEL FZE and acting within their employment scope, or (ii) Engaged as a consultant or service provider to TEXTINTEL FZE, accessing the Application in connection with such services.
Application - The Call Recorder & Transcriber mobile application and any related services, unless explicitly excluded by separate terms and conditions.
In this Privacy Policy, unless the context requires otherwise:
This Privacy Policy applies only to actions taken by TEXTINTEL FZE and Users in relation to this Application. It does not extend to any external applications or websites accessible from our Application.
For purposes of Data Protection Laws, TEXTINTEL FZE is the "Data Controller", meaning we determine how and why your Data is processed.
We may collect the following Data from you:
Account Information:
Call Recording Data:
Technical Data:
Important Note: Call recordings and transcriptions are stored locally on your device with encryption and are NOT automatically uploaded to our servers unless you explicitly choose to use cloud backup features (if available) or share specific recordings.
We collect Data through:
Direct submission - When you:
Automatic collection - Via:
Third-party services - We may receive Data from:
We use your Data for:
Service Provision:
Service Improvement:
Communication:
Legal and Security:
Local Storage:
Server Storage:
Data Location:
We may share your Data with:
Service Providers:
Legal Requirements:
With Your Consent:
We NEVER sell your personal data or recordings to third parties.
You have the right to:
Access - Request information about what Data we hold about you
Correction - Request correction of inaccurate Data
Deletion - Request deletion of your Data (subject to legal requirements)
Portability - Request transfer of your Data in a portable format
Objection - Object to certain types of processing
Restriction - Request limitation on how we process your Data
Withdraw Consent - Withdraw consent for processing where consent was the legal basis
To exercise these rights, contact us at support@transkriptor.com
We retain your Data as follows:
Account Data - For the duration of your account plus 30 days after deletion
Subscription Data - As required for tax and accounting purposes (typically 7 years)
Support Communications - Up to 2 years for quality and training purposes
Call Recordings and Transcriptions - Stored locally on your device until you delete them. We do not have access to or control over this data unless you share it with us.
Analytics Data - Anonymized and aggregated data may be retained indefinitely
Our Application is not intended for users under 16 years of age. We do not knowingly collect Data from children under 16. If we discover such data has been collected, we will delete it immediately.
The Application may integrate with third-party services (such as cloud storage providers) at your option. These services have their own privacy policies, and we are not responsible for their privacy practices.
The Application requires certain permissions to function:
Phone - To detect incoming/outgoing calls for recording Microphone - To record call audio Storage - To save recordings and transcriptions Contacts (optional) - To display contact names with recordings Network - For transcription processing and account sync
We only request permissions necessary for the Services and will explain why each permission is needed.
We will only send marketing communications with your explicit consent. You can opt-out at any time by:
In the event of a data breach that may affect your personal information, we will:
If you access the Application from outside the UAE, you acknowledge that your Data may be transferred to and processed in the UAE or other countries where we operate.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
We may update this Privacy Policy as needed. Changes take effect upon posting in the Application. We will notify you of significant changes via:
For any privacy-related inquiries or concerns, please contact us at:
Data Protection Officer TEXTINTEL FZE Starcamp Global, DWTC The Offices One, Office Number 01.03, UAE Email: support@transkriptor.com
For urgent privacy matters, please indicate "URGENT: Privacy Issue" in your subject line.